Kaufmann is the leading healthcare design agency in the Nordics. We combine a strong understanding of complex clinical work with expertise in human-centric design, technologies and communications. We help our clients improve the quality and availability of health services and treatments. Our clients are hospitals, cities and municipalities, medical equipment suppliers, IT companies, pharmaceutical and diagnostics companies, public and third sector organizations, as well as start-ups.
We founded Kaufmann with the mission of helping people to get the best healthcare service in the world. Our work is ultimately about people. Our projects are based on qualitative research methodologies and a unique design process that helps our customers re-imagine how they deliver healthcare services.
We are open and we nurture participation and innovation in everything we do. We are experts in healthcare strategy, design, marketing, customer experience and innovation management.
We use design to identify opportunities for change, to validate decisions, and to deliver solutions that benefit patients, healthcare professionals, the healthcare industry and society.
The mobilization of healthcare creates new opportunities for consumers to access services virtually and remotely. We help our customers take advantage of emerging technologies, platforms and smart devices. Our solutions improve care quality throughout the care cycle, and are cost effective for the service provider.
By evaluating and refining complex systems and interactions, process design enables timely services, improves the working environment of healthcare professionals, and improves the healthcare service experience for patients. With good design we can make daily tasks easier and operations more cost effective.
User Experience Design
We reduce people’s hostility to technology by creating better user experiences for IT systems in healthcare. We form a bridge between IT solution providers and healthcare organizations to help successfully introduce new digital services. We humanize technology and help improve the effectiveness of existing systems by working closely with end-users.
We help pharmaceutical and healthcare businesses launch innovative medical treatments and solutions. By continuously seeking new opportunities for cross-functional collaboration and partnership, we help smooth the transition towards service-oriented business.